Hello from Kowork.
With the introduction of mobile in-app payments for Career Booster, we are updating our Individual Member Terms of Service to clarify refund conditions and request procedures for each payment method.
Key Dates
- Notice Date: September 15, 2026 (Tuesday)
- Effective Date: September 21, 2026 (Monday)
Summary of Key Changes
- Refund procedures by payment method: Separate refund request and processing procedures for standard payments, Google Play in-app payments, and Apple App Store in-app payments.
- Google Play payments: Guidance on requesting and processing full and partial refunds through Kowork Customer Support.
- Apple App Store payments: Users must request refunds directly from Apple, which reviews and processes the requests.
- Refund conditions for Apple payments: Refund benefits may differ from those for standard and Google Play payments. Kowork does not provide separate partial refunds unless required by applicable law.
- Product-specific refund guidance: Clarification of per-session coaching refund calculations and criteria related to KV certification period extensions.
- Booking cancellations: Booking cancellations and payment refunds must be requested separately.
Please Review Before Paying Through the Apple App Store
For App Store purchases, Apple reviews and determines refund approval, the refund amount, and the processing timeline.
Accordingly, the full refund, 50% refund, or refund for remaining sessions available for standard and Google Play payments is not guaranteed to apply in the same way. Kowork does not provide separate partial refunds unless required by applicable law.
These amendments do not limit consumers’ rights under applicable law, including rights to withdraw from a purchase, receive a refund, or seek damages, nor do they limit the Company’s legal responsibilities.
How Will These Changes Apply to Existing Purchases?
Products purchased before the effective date will remain subject to the terms and refund conditions in effect at the time of purchase.
The new payment and refund conditions will apply to products newly purchased on or after the effective date. You will be able to review the refund conditions for your selected payment method before completing your purchase.
Updated Terms and Contact Information
- Updated Terms: 이용약관 (개인회원)
- Contact: cs@kowork.kr
If you have any questions or feedback about these amendments, please contact Customer Support.
Thank you.
The Kowork Team