[ABLY] CX Manager (Japan Business)

Job Description

- Responsible for AmuD customer communication tasks through call channels and online channels. - Create response templates for various situations that arise during customer communication. - When implementing new functions and services for AmuD, consider new scenarios for customer experience and create related guides. - Support Japanese translation when updating the AmuD app.

Qualifications

[ Common ] - We are looking for someone who can collaborate and communicate smoothly with team members and other departments. - We are looking for someone who takes charge of their work with a sense of responsibility. [ Japanese National ] Korean - We are looking for someone who has a TOPIK (Korean Language Proficiency Test) Level 5 or higher. - We are looking for someone who can have daily conversations and communicate with Korean colleagues. Visa - We are looking for someone with a work visa (F2 / F6 / E7 / other working holiday visas). - For working holiday visas, we need to confirm the period of economic activity. CS Capability - We are looking for someone who can perform basic PC tasks. - We are looking for someone who can use business Japanese fluently. - It would be nice if you have CS work experience.

Preferred

- If you can quantify the CX process and improve customer response satisfaction and efficiency, that's great. - If you're a member who deals with customers the most closely, that's great if you can think about the root of the difficulties customers face. - If you have development-related knowledge and are good at technical communication, that's great. - If you're comfortable using software such as Slack, Excel, and Notion, that's even better.

Etc

Introducing the joining journey - Document screening → Pre-assignment → Job interview (video) → Final interview (video) → Final acceptance - If you pass the document screening, you will be informed of the pre-assignment, and the deadline for completing the assignment is 3 days. - If you are curious about the details, check out the joining journey guide.

Preferred Visas

Benefits