[3i]Customer Success Specialist

Job Description

Position: Customer Success Specialist Pivo is seeking a dedicated and customer-focused Customer Success Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring their satisfaction by providing timely and effective support. Your responsibilities will include responding to customer inquiries via email, chat, phone, and 1:1 video support. You will also assist with troubleshooting, billing, and shipping issues while collaborating with other departments to resolve customer concerns effectively. Key Duties and Responsibilities: - Respond to customer inquiries promptly and professionally through email, chat, phone, and video support. - Provide troubleshooting assistance for technical issues and guide customers to resolution. Handle billing and shipping-related queries, ensuring accurate and timely processing. - Coordinate with internal departments (e.g., logistics, hardware, software, marketing, e- commerce, etc.) to relay customer issues and follow through to resolution. - Maintain detailed records of customer interactions in the CRM system. Proactively identify opportunities to improve the customer experience and share insights with the team. - Provide exceptional support to customers aimed at achieving high customer satisfaction scores, while maintaining efficiency with timely responses. - Work with the team to update knowledge base sources for customers' reference. Actively participate in team meetings and share insights about common customer - complaints and come up with suggestions on how to overcome them.

Qualifications

- Customer Support Experience: More than 3 years of experience in customer service, technical support, or related fields. - Familiarity with providing support via multiple CRM channels (email, chat, phone, video). - Technical Proficiency: Ability to troubleshoot and explain technical issues effectively. - Logistics Experience: Background or familiarity with logistics and shipping processes is an advantage. - Has a valid working (F) visa in Korea.

Preferred

- Additional Platforms: Familiarity with other CRM platforms (e.g., Zendesk, Go High Level, Meta, Mirakl, etc.). - Communication Skills: Experience assisting with diverse customers and regions. - Problem solving skills: Strong analytical skills and a proactive approach to resolving customer issues. - Language Skills: Strong proficiency in English (written and spoken) is required. TOPIK score of 4 or above (for Korean language proficiency).

Etc

Are you a passionate and driven individual with a strong work ethic, eager to thrive in the global market? We’re looking for exceptional talent like you to join our dynamic and innovative team. About 3i: 3i is a US-Korean-based company at the forefront of technological innovation, specializing in cutting-edge 3D intelligence for immersive experiences. Our mission is to bridge the gap between the real and digital worlds, enabling individuals and enterprises to interact with 360-degree indoor and remote spaces through advanced AI-powered motion tracking technology. Our products empower users to capture and share more than just static pictures or videos, revolutionizing how people connect with their surroundings.

Preferred Visas

Benefits