[New Business] Global Customer Consultant - Chinese (Contract)

Job Description

<Introducing the team you'll be working with> This team supports international customers to seamlessly experience Gangnam Unni services in Korea. We help overcome language barriers for international customers and support the entire customer journey, ensuring a smooth and seamless experience for users. <Future tasks include:> We provide Chinese-based consultations for international customers and design and improve the overall customer experience throughout the beauty care journey. We precisely identify customer needs and propose and guide personalized service options. We lead service coordination and coordination with relevant internal departments and partner companies. We standardize and manage consultation and operational communication history, and analyze and identify recurring issues and areas for improvement. We continuously improve service quality through post-use satisfaction checks, issue response, and aftercare.

Qualifications

<We're looking for someone like this> Someone with native-level Chinese communication skills Someone who can calmly prioritize and resolve issues, even in unexpected situations Someone who prioritizes customer satisfaction, and can proactively define and execute necessary tasks

Preferred

<These qualities are even better> Customer service and consulting experience in an offline environment Offline space management experience (on-site operations, traffic flow, waiting, reservation management, etc.) Customer service experience (inquiry response, issue management, improvement point identification, etc.)

Etc

<Please note> The contract period is 6 months. Work is 40 hours per week, 5 days a week, Monday through Saturday. (Scheduled work) Foreign nationals, please indicate your current visa type on your resume to confirm your work eligibility. We can assist with E-7 visa issuance. <How to join> Document submission > Job interview (offline) > Final selection

Preferred Visas

Benefits

Cover Letter

Required