Job Description

[Responsibilities] ㆍInitial setup and store operation for TikTok Shop - Account creation and setup: Create TikTok Shop seller accounts for each brand, configure profiles/banners/policies - Product registration: Register product titles, descriptions, options, prices, and shipping information in local languages - Store management: Optimize product exposure, set up promotions/coupons, and monitor inventory - Policy management: Comply with local laws/platform policies, and reflect brand guidelines ㆍOrder processing and logistics management - Order processing: Real-time order confirmation, payment verification, and shipment requests - Delivery tracking: Monitor delivery status and respond immediately to delays or issues - Inventory management: Check inventory levels, notify headquarters when out-of-stocks are expected, and coordinate restocking - Returns/exchanges: Accept returns, coordinate with logistics providers, and process inventory restoration ㆍCustomer service and claims handling - Real-time customer response: Respond to 1:1 inquiries in local languages ​​via TikTok Shop chat - Claims handling: Resolve claims such as delivery delays, defective products, and refund requests - Customer satisfaction management: Monitor reviews/ratings, and provide negative feedback Response - VOC Analysis: Organize recurring customer complaints and report to headquarters and team leaders. ㆍCollaboration with local influencers/creators - Influencer discovery: Research and list appropriate micro- to high-power influencers by category. - Outreach: Send collaboration proposal messages, communicate via DM/email. - Collaboration coordination: Send samples, communicate content guidelines, and confirm upload schedules. - Performance monitoring: Track influencer content views/conversion rates, and suggest repeats for top contributors. ㆍLive commerce operation support - Show host sourcing: Identify and recruit local live commerce show hosts. - Broadcast planning support: Localize live scripts, set up promotional offers. - Real-time support during broadcasts: Chat moderation, order processing, coupon issuance. - Post-broadcast settlement: Calculate GMV and prepare show host commission settlement data. ㆍRegular reports and communication - Weekly operation reports: Compile key indicators such as GMV, number of orders, conversion rates, and customer service issues. - Headquarters/team leader communication: Share daily issues and weekly meetings via KakaoTalk/Slack. Attendance - Respond to urgent issues: Immediate reporting and response to issues such as out-of-stocks, delivery incidents, and platform policy changes.

Qualifications

ㆍE-7 visa holders or those eligible to apply - Native Vietnamese/Thai language proficiency required ㆍConversational Korean (at least capable of business communication) - Fluent communication with the Korean headquarters and Korean team leaders required ㆍAt least one year of e-commerce or logistics experience - Practical experience in online shopping mall operation, customer service, and order processing ㆍAbility to commute to Seoul - Work at Dino Studio headquarters ㆍBasic PC skills - Excel, Google Sheets, messenger tools

Preferred

ㆍExperience in cross-border e-commerce operations - Experience with international shipping/customs issues between Korea and local markets ㆍExperience operating platforms such as TikTok Shop, Shopee, and Lazada ㆍExperience in influencer marketing or MCN industry - Experience in influencer sourcing, collaboration proposals, and campaign management ㆍExperience planning/operating live commerce - Experience in planning live broadcasts, recruiting show hosts, and real-time operations ㆍEnglish proficiency - The scope of work can be expanded upon in the US market ㆍExperience launching a startup or new business - Experience in planning live broadcasts, recruiting show hosts, and real-time operations

Etc

[We're looking for someone who] ㆍ"Enjoys customer service." - Someone who finds fulfillment in communicating with customers, not just simple tasks, but also in increasing customer satisfaction and driving repeat business. ㆍ"Strong attention to detail." - Someone with the ability to proactively identify and quickly resolve issues such as missing orders, inventory errors, and delivery delays. ㆍ"Interested in social media/commerce trends." - Someone with a keen interest in short-form content and influencer marketing on platforms like TikTok and Instagram, and a knack for quickly identifying trends. ㆍ"Agile execution skills." - Someone familiar with an agile work style that prioritizes rapid execution over perfect planning and feedback for improvement. ㆍ"Enjoys serving as a bridge between Korea and the local market." - Someone who understands both languages ​​and cultures and takes pride in effectively mediating. [Working Conditions] ㆍEmployment Type: Contract (Performance-based conversion possible) ㆍWork Location: Dino Studio Headquarters, Seoul (Possibly relocated to premium offices in Gangnam/Seocho) (Planned) Working Hours: 5 days a week, 9:00 AM - 6:00 PM (Flexible working hours available for local live broadcasts) Reporting Line: Team Leader, Cross-Border Business Division, Overseas TikTok Shop Compensation: Negotiable based on experience and capabilities (Base salary + Performance-based bonus)

Preferred Visas

Cover Letter

Required