Job Description

[Responsibilities] ㆍInitial setup and store operation for TikTok Shop - Account creation and setup: Create a TikTok Shop seller account for each brand, configure profiles/banners/policies - Product registration: Register product titles, descriptions, options, prices, and shipping information in local languages - Store management: Optimize product exposure, set up promotions/coupons, and monitor inventory - Policy management: Comply with local laws/platform policies, and reflect brand guidelines ㆍOrder processing and logistics management - Order processing: Real-time order confirmation, payment verification, and shipment requests - Delivery tracking: Monitor delivery status and respond immediately to delays or issues - Inventory management: Check inventory levels, notify headquarters when out-of-stock items are expected, and coordinate restocking - Returns/exchanges: Accept returns, connect with logistics providers, and process inventory restoration ㆍCustomer service and claims handling - Real-time customer response: Respond to 1:1 inquiries in local languages ​​via TikTok Shop chat - Claims handling: Resolve claims regarding delivery delays, defective products, refund requests, etc. - Customer Satisfaction Management: Review/Rating Monitoring, Negative Feedback Response - VOC Analysis: Organize recurring customer complaints and report to headquarters and team leaders ㆍCollaboration with Local Influencers/Creators - Influencer Identification: Research and list micro-power influencers appropriate for each category - Outreach: Send collaboration proposal messages, communicate via DM/email - Collaboration Coordination: Send samples, communicate content guidelines, and confirm upload schedules - Performance Monitoring: Track influencer content views/conversion rates, and suggest repeats for top contributors ㆍLive Commerce Operation Support - Show Host Sourcing: Identify and recruit local live commerce show hosts - Broadcast Planning Support: Localize live scripts, set up promotional offers - Real-time Support During Broadcasts: Chat Moderation, Order Processing, Coupon Issuance - Post-Broadcast Settlement: Calculate GMV and prepare show host commission settlement data ㆍRegular Reports and Communication - Weekly Operation Reports: GMV, number of orders, conversion rate, customer satisfaction Summary of key indicators, including issues. - Headquarters/Team Leader Communication: Share daily issues via KakaoTalk/Slack and attend weekly meetings. - Urgent Issue Response: Immediate reporting and response to issues such as stock-outs, delivery incidents, and platform policy changes.

Qualifications

ㆍE-7 visa holders or applicants eligible for one - Native Vietnamese/Thai language proficiency required ㆍConversational Korean (at least capable of business communication) - Fluent communication with the Korean headquarters and Korean team leaders required ㆍAt least one year of e-commerce or logistics experience - Practical experience in online shopping mall operation, customer service, and order processing required ㆍAbility to commute to Seoul - Work at Dino Studio headquarters ㆍBasic PC skills - Excel, Google Sheets, and messenger tools required

Preferred

ㆍExperience in cross-border e-commerce operations - Experience with international shipping/customs issues between Korea and local markets ㆍExperience operating platforms such as TikTok Shop, Shopee, and Lazada ㆍExperience in influencer marketing or MCN industry - Experience in influencer sourcing, collaboration proposals, and campaign management ㆍExperience planning/operating live commerce - Experience planning live broadcasts, recruiting show hosts, and real-time operations ㆍEnglish proficiency - The scope of work can be expanded upon in the US market ㆍExperience launching a startup or new business - Experience planning live broadcasts, recruiting show hosts, and real-time operations

Etc

[We're looking for someone who] ㆍ"Enjoys customer service." - Rather than simply performing simple tasks, someone who finds fulfillment in communicating with customers to increase customer satisfaction and drive repeat purchases. ㆍ"Strong attention to detail." - A thoroughgoing individual who proactively identifies and quickly resolves issues such as missing orders, inventory errors, and delivery delays. ㆍ"Interested in social media/commerce trends." - A keen interest in short-form content and influencer marketing on platforms like TikTok and Instagram, and a quick grasp of trends. ㆍ"Agile execution skills." - A person comfortable with an agile work style that prioritizes rapid execution over perfect planning and aligns feedback for improvement. ㆍ"Enjoys serving as a bridge between Korea and the local market." - A person who understands both languages ​​and cultures and takes pride in effectively mediating. [Working Conditions] ㆍEmployment Type: Contract (Performance-based conversion possible) ㆍWork Location: Dino Studio Headquarters in Seoul (To be announced in the future) (Planned to relocate to premium office in Gangnam/Seocho) Working Hours: 5 days a week, 9:00 AM - 6:00 PM (Flexible working hours available for local live broadcasts) Reporting Line: Team Leader, Cross-Border Business Division, Overseas TikTok Shop Compensation: Negotiable based on experience and capabilities (Base salary + Performance-based bonus)

Preferred Visas

Cover Letter

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