Technical Support Solutions Engineer (Tech Support) - Chinese language skills required

Job Description

1. SaaS Operation and Stabilization Naver Cloud-based SaaS Operation Management Version Updates and Access Permissions Management Linux Log Analysis and Failure Cause Identification SLA-Based Failure Response and Recurrence Prevention Process Improvement 2. Technical Troubleshooting SDK and Data Collection Error Analysis DB Format and Structure Issue Response Diagnosis of Technical Issues in Customer Environments Code-Level Problem Resolution through Collaboration with HQ 3. Data Integration and Migration Design and Execution of Customer Data Migration Execution of DB Migration Projects Data Pipeline Structure Analysis and Improvement 4. Pre-Sales Technical Support Technical Architecture Design for New Customers Proof of Concept (POC) Implementation Solution Implementation Feasibility Review and Technical Description

Qualifications

Java or Python development experience Intermediate SQL proficiency (or higher) Understanding of RDBMS such as MySQL Experience operating Linux servers or analyzing logs Understanding of network and infrastructure fundamentals Technical documentation writing and communication skills (relevant Chinese language skills required)

Preferred

Experience with Naver Cloud or AWS. Understanding of messaging/caching systems such as Kafka and Redis. Experience designing data pipelines. Cloud-related certifications. Ability to read and communicate technical documents in English.

Etc

[Benefits and Welfare] 1. Flexible Working Environment • Flexible work schedule (flexible use of half-day, half-day, and annual leave) • Flexible work environment and dress code 2. Maximizing Growth and Work Efficiency • Work Environment Support (Laptops and essential office supplies provided) • Job-related training/conferences/book purchase support • Incentives for internal talent referrals 3. Life Care • Half-day health checkups • Condolence leave and condolence money support (flower wreaths and artificial flowers provided) • Holiday gift certificates • Early leave and gift certificates provided on birthdays **Visa issuance support available for foreigners

Preferred Visas

Benefits

Cover Letter

Required