[Playo] Thailand Service Project Manager (PM, new hires welcome)

Job Description

The Thailand Service Project Manager is responsible for identifying issues that arise during service operation and developing improvements based on hypotheses and data. - Respond to user inquiries and manage operational issues through non-face-to-face channels such as email and customer service. - Identify user responses and key operational issues through community monitoring. - Establish and organize service operation policies and processes, and consistently manage them. - Support event planning and operation, and assist in service activation.

Qualifications

- Fluent in Thai and have a strong understanding of Thai culture and the gaming industry (foreigners are also welcome to apply) - Experience in actively communicating with relevant departments and developing, verifying, and analyzing hypotheses based on data - Enjoys and enjoys PC, mobile, and console games (even if you don't have GM or game company CS experience, you have opinions on the gaming domain) - Experience in responding to customers through non-face-to-face channels such as email and customer service centers - Experience in actively communicating with relevant departments and resolving issues when they arise

Preferred

- Experience using the Playo app - Experience as a GM at a gaming or publishing company - Comfortable using business tools such as Google Spreadsheets, Excel, Slack, Notion, and Jira - Ability to view problems from the customer's perspective and explain services in simple language

Etc

[GNA Company believes that individual growth is the growth of the team.] 🕗 Flexible work hours between 8:30 and 10:30 AM, start your day at a pace that suits you. 🏡 Remote work is available once a week, allowing you to focus from home without being restricted by space. 🖥️ Top-of-the-line equipment is essential. From MacBooks to high-quality monitors, we provide the best equipment to enhance your productivity. ☕ Rest is just as important as work, so enjoy small talk in our refreshing break room. 🧃 Drinks are always available. A variety of drinks, updated weekly, welcome our crews. 🎁 Everything you need is provided. We provide a welcome kit that reflects our work style (GNAD) and organizational culture. 🏥 We value your health, so we offer comprehensive health checkups. ❤️‍🩹 We value your mental health, too. We offer psychological counseling three times a year to help you recover. 📚 We're committed to your growth, and you can always request books or training for your work needs. 💐 Whether it's a happy day or a special occasion, GNA is here to celebrate your moments, from holidays and birthdays to family and friends. [Journey to Join GNA Company] Document submission → Email inquiry screening → Interview screening → Compensation negotiation → Final acceptance (Additional assignments and interviews may be required depending on the position.)

Preferred Visas

Cover Letter

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