[Playo] US Service Project Manager (PM)

Job Description

- Responsible for US PlayO app service operations and customer support (CS). - Establishes service operation policies and manages processes. - Responsible for non-face-to-face user interactions via email and customer service. - Performs tasks such as community monitoring, notification delivery, and event planning and support. - Develops and operates content and events appropriate for the US market. - Plans product improvements that reflect the US user experience and collaborates with relevant departments.

Qualifications

- Fluent in English and a strong understanding of English-speaking game/app services. - Fluent in English and Korean. - Experience in providing remote customer service. - Appreciate the importance of customer service (CS) tasks that identify and resolve issues from the user's perspective. - Proactively communicate with relevant departments.

Preferred

- Those who enjoy PC, mobile, and console games - Those who have experience using the Playo app - Those who have experience operating games or services with over 100,000 users

Etc

[GNA Company believes that individual growth is the growth of the team.] 🕗 Flexible work hours between 8:30 and 10:30 AM, start your day at a pace that suits you. 🏡 Remote work is available once a week, allowing you to focus from home without being restricted by space. 🖥️ Top-of-the-line equipment is essential. From MacBooks to high-quality monitors, we provide the best equipment to enhance your productivity. ☕ Rest is just as important as work, so enjoy small talk in our refreshing break room. 🧃 Drinks are always available. A variety of drinks, updated weekly, welcome our crews. 🎁 Everything you need is provided. We provide a welcome kit that reflects our work style (GNAD) and organizational culture. 🏥 We value your health, so we offer comprehensive health checkups. ❤️‍🩹 We value your mental health, too. We offer psychological counseling three times a year to help you recover. 📚 We're committed to growth, and you can always request books or training for your work needs. 💐 GNA is here to celebrate your happy days and important moments, from holidays and birthdays to family and friends. [Journey to Join GNA Company] Document Submission → Email Q&A Screening → Interview Screening → Final Acceptance (Additional assignments and interviews may be required depending on the position.)

Preferred Visas

Cover Letter

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