[New Business] Global Customer Consultant - English (Contract)

Job Description

<Introducing the Team You Will Be Joining> This team supports international customers in seamlessly experiencing Gangnam Unnie services in Korea. We resolve language barriers for overseas customers and assist with the entire customer journey to ensure a smooth aesthetic medical experience. <What You Will Be Doing> We conduct English-based consultations for international customers and design and improve the overall customer experience throughout the aesthetic medical journey. We precisely identify customer needs to propose and guide them to personalized service options. We lead service linkages and coordination with relevant internal departments and partner companies. We standardize and manage consultation and operational communication histories, and analyze and identify recurring issues and points for improvement. We continuously improve service quality by verifying post-use satisfaction, responding to issues, and providing follow-up care.

Qualifications

<We Are Looking for Someone Like This> Someone with native-level English communication skills Someone who can calmly set priorities and solve problems even in unexpected situations Someone who prioritizes customer satisfaction, independently defines necessary tasks, and proactively executes them

Preferred

<Preferred Skills> Experience with customer service and consultation in an offline environment Experience with offline space management (on-site operations, managing customer flow, waiting areas, reservations, etc.) Experience with customer service (responding to inquiries, managing issues, identifying areas for improvement, etc.)

Etc

<How to Join> Application > Job Interview (Offline) > Final Acceptance <Please Note> The contract period is 6 months. Work 5 days a week, Monday through Saturday. (Scheduled work) For foreign nationals, please list the type of visa you currently hold in your resume to verify your eligibility to work. Support for E-7 visa issuance is available. <Gangnam Unni Team Support Package> Support for the latest high-spec work equipment Support for lunch and dinner expenses with colleagues Support for coffee breaks Support for in-house guild (club) activities

Preferred Visas

Benefits

Cover Letter

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