[Foodology/Pully/Objet] Global CX Manager (Hong Kong)

Job Description

- Response to and handling of customer reviews for major Hong Kong distribution channels (HKTV Mall, etc.) and the company's own online store, SHOPLINE - Establishment of Hong Kong CX processes and issue response guidelines, and creation of work manuals - Analysis of customer VOC, preparation of improvement reports, and derivation and implementation of data-driven insights - Participation in CX improvement projects through collaboration with relevant departments

Qualifications

- Experience: 1 to 5 years - Language: Cantonese - Business level or higher - Experience or understanding of global sales channels (HKTVmall) and SHOPLINE operations - Possesses data-driven analytical skills and problem-solving capabilities (Able to create reports using Excel or Google Sheets) - Meticulous and logical communication skills

Preferred

- Experience in CX management for a beauty or health functional food brand's in-house online store or in operating an external store - Experience in deriving CX improvement strategies through customer data analysis - Experience in directly designing or enhancing new processes - Experience in solving problems through support and collaboration with various departments

Etc

[Joining Journey] - Document Screening → Interviews (1st & 2nd Rounds) → Reference Check → Compensation Negotiation → Final Acceptance - The recruitment process is subject to additions or omissions depending on circumstances. - A 3-month probationary period applies after joining (probationary contract position, 100% salary paid), and the decision regarding conversion to a permanent position will be made based on the probationary evaluation results.

Preferred Visas

Benefits

Cover Letter

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