[New Business] Global Customer Concierge (Contract Position)

Job Description

<Introducing the Team We Will Be Joining> This team supports international customers in seamlessly experiencing Gangnam Unnie services in Korea. We resolve language barriers for overseas customers and assist with the entire customer journey to ensure a smooth aesthetic medical experience. <What You Will Be Doing> Guide and register customers visiting our offline spaces, and support their smooth usage by adapting to on-site conditions. Coordinate online and offline reservations and schedules with customers and partners, and promptly reflect any changes. Collaborate with relevant internal departments and partners to coordinate service integration and progress, and proactively manage issues. Improve the customer experience by verifying satisfaction after service use, responding to issues, and conducting follow-up.

Qualifications

<We Are Looking for Someone Like This> Fluent in English At least 2 years of experience in offline customer service, such as reception or concierge Able to remain calm, prioritize, and resolve issues even in unexpected situations Prioritizing customer satisfaction, independently defining necessary tasks, and proactively executing them

Preferred

<Preferred Skills> Experience with customer service and consultation in an offline environment Experience with offline space management (on-site operations, managing customer flow, waiting areas, reservations, etc.) Experience with customer service (responding to inquiries, managing issues, identifying areas for improvement, etc.)

Etc

<How to Join> Application > Job Interview (Offline) > Final Acceptance <Please Note> The contract period is 6 months. Work 5 days a week, Monday through Saturday. (Scheduled work) For foreign nationals, please list the type of visa you currently hold in your resume to verify your eligibility to work. Support for E-7 visa issuance is available. <Gangnam Unni Team Support Package> Support for the latest high-spec work equipment Support for lunch and dinner expenses with colleagues Support for coffee breaks Support for in-house guild (club) activities

Preferred Visas

Benefits

Cover Letter

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