Job Description

[Customer Experiences 팀을 소개합니다]  Hello! This is Fai from the SentBe Customer Experiences team! Our team is at the forefront of SentBe's services, engaging closely with customers to deliver the best remittance experience. Grounded in a Customer-Centric approach, we go beyond handling customer inquiries (calls, chats, and emails) by actively participating in process design, operational improvements, and policy development to enhance the overall customer experience. As the first point of contact for our customers, we take pride in building trust through professionalism and friendliness, while also collaborating closely as a team to maximize the value of SentBe’s services. Currently, the CX team consists of approximately 30 colleagues, providing detailed support to customers across 13 countries. We are looking for passionate individuals to join our team and grow together with SentBe CX! [포지션 정보] • 소속: Customer Experiences 팀 • 고용 형태: 계약직 (주 24시간, 3일 근무) • 근무지: 대한민국 경상남도 김해시 분성로 322, 1층 (센트비 김해 센터) [기술 스택&사용 툴] • Google Workspace, Office 365, Slack [합류 후 담당 업무 입니다] • Supporting Vietnamese customer inquiry via call, email, and SNS chat • Collecting and Analyzing VoC in order to improve customer satisfaction • Monitoring user's account as well as a transaction, which need a special investigation • Communicating with company's partner to clear an unresolved transaction

Qualifications

[이런 분을 모시고 있습니다] • Available for weekend shifts • Native in Vietnamese, Proficiency in English • Strong understanding of Vietnam customer behavior, capable of handling a feedback/complaint from the customer • Pleasant tone and manner, A clear speaking voice • Excellent verbal and written communication skills

Preferred

[Preferred Candidates] • Experience working as a CX • Experience working in the Fintech industry • Experience using tools such as Notion, Slack [Important Notes for Applicants] • Re-application for the same position is permitted only after 6 months from the date of receiving the final result notification. • The selection process may be cancelled if false information is found during the screening. • Protected employment subjects are given preferential treatment in accordance with relevant laws. • Upon hiring new employees, the Know Your Employee (KYE) process is conducted. If an employee is deemed to pose a high risk of money laundering or similar activities, employment may be denied. • KYE (Know Your Employee): A system in which the company verifies and screens the identity of executives and employees during recruitment to prevent their use in activities such as money laundering and financing of terrorism.

Etc

"A World without Financial Borders." Established in 2015, SentBe is a global FX total solutions provider offering innovative overseas remittance and payment services for both individuals and businesses under the mission of creating "A World without Financial Borders." [How SentBe Works] • Professional • We work by constantly contemplating what, how, and why we need to do things to become experts in our respective fields and provide better services. • Proactive • We work within a culture where we are not satisfied with the present but look further ahead, moving autonomously for higher performance. • Customer-Centric • We define our customers, prioritize providing customer-centric services, and work to enhance customer value. [Benefits and Welfare] 1. Generous In-House Support System • Support for taxi fares and meal expenses for overtime work • Medical benefits / Hotel partnership support • Coupons for free remittance fees for the SentBe service 2. SentBe Cultural Activities • Company-wide Town Hall Meetings (once a month) • Book Club System

Preferred Visas

Benefits

Cover Letter

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