[Global Cross-border] Chat-based Customer Service Manager

주식회사 사줘
Job Type
Temporary
Job Category
Sales/CS
Work Model
On-site
Working Days
Mon, Tue, Wed, Thu, Fri, Sat, Sun
Work Time
Salary
Annual Salary 2,700 Ten Thousand (Won)
Location
54 Gwangjinmal-ro, Uiwang-si, Gyeonggi-do, Republic of Korea
Current Residence
Korea residents only
TOPIK
TOPIK Level 4 or above
Preferred Languages
Korean
Fluent
Japanese
Intermediate
English
Intermediate
Job Description
1. Customer Communication - Friendly and consistent customer service tailored to the brand's tone and atmosphere - Accurate and courteous responses to customer inquiries based on an understanding of the service and business (chat only) - Maintaining the brand tone and manner across customer channels in Korea, Japan, and the US - Delivering service announcements and guidelines, and supporting the minimization of customer inconvenience 2. Improving Customer Experience - Operating and improving the Help Center and FAQ to enable customers to resolve issues independently - Collecting customer inquiries to identify areas of inconvenience and proposing improvements - Enhancing service quality through collaboration with development and operations teams - Supporting the streamlining of consultations and quality improvement using AI and automation tools
Qualifications
No restrictions on experience or education
Preferred
- Able to handle customer inquiries in Japanese or English - Holders of relevant certifications in Japanese or English - Able to handle inquiries in Korean - Experience in reducing repetitive tasks using AI or collaboration tools - Able to summarize customer issues in language the development team can understand - Experience with chat support or customer service tools - Experience in an IT startup environment
Etc
* Visa verification required * Salary reflected upon possession of Japanese or English language certifications * Position transfers within the Operations Team are subject to company regulations
Preferred Visas
Residence (F-2)
Overseas Korean (F-4)
Permanent Residence (F-5)
International Marriage (F-6)
Employment Visa (E-1 ~ E-7)
Benefits
Four Major Insurances
Annual Leave
Incentives
Meal Allowance
Funeral Allowance
Holiday Gifts
Meal Provided
Free Dress
Training/Seminar/Study
Cafeteria
Cover Letter
Optional
주식회사 사줘
Industry
G. Wholesale and Retail Trade
https://career.sazo.kr/
Company Location
경기 의왕시 광진말로 54 C733
This job posting must not be copied, distributed, or modified without permission from 코워크위더스(주). Any unauthorized use-including for non-recruitment purposes-is strictly prohibited.
Job Type
Temporary
Job Category
Sales/CS
Work Model
On-site
Working Days
Mon, Tue, Wed, Thu, Fri, Sat, Sun
Work Time
Salary
Annual Salary 2,700 Ten Thousand (Won)
Location
54 Gwangjinmal-ro, Uiwang-si, Gyeonggi-do, Republic of Korea
