Job Description

1. Customer Communication - Friendly and consistent customer service tailored to the brand's tone and atmosphere - Accurate and courteous responses to customer inquiries based on an understanding of the service and business (chat only) - Maintaining the brand tone and manner across customer channels in Korea, Japan, and the US - Delivering service announcements and guidelines, and supporting the minimization of customer inconvenience 2. Improving Customer Experience - Operating and improving the Help Center and FAQ to enable customers to resolve issues independently - Collecting customer inquiries to identify areas of inconvenience and proposing improvements - Enhancing service quality through collaboration with development and operations teams - Supporting the streamlining of consultations and quality improvement using AI and automation tools

Qualifications

No restrictions on experience or education

Preferred

- Able to handle customer inquiries in Japanese or English - Holders of relevant certifications in Japanese or English - Able to handle inquiries in Korean - Experience in reducing repetitive tasks using AI or collaboration tools - Able to summarize customer issues in language the development team can understand - Experience with chat support or customer service tools - Experience in an IT startup environment

Etc

* Visa verification required * Salary reflected upon possession of Japanese or English language certifications * Position transfers within the Operations Team are subject to company regulations

Preferred Visas

Benefits

Cover Letter

Optional