Job Description

1. Consultation with US Customers (Communication CX) - Friendly and consistent customer service tailored to the brand's tone and atmosphere - Accurate and courteous response to customer inquiries based on an understanding of the service and business (no phone support, chat-only) - English chat support for US customers (real-time response during nighttime hours) - Simultaneous handling of customer inquiries from Korean and Japanese channels - Delivery of service announcements and guidelines, and support to minimize customer inconvenience 2. Customer Experience Improvement (Product CX) - Operation and improvement of the Help Center and FAQ to enable customers to resolve issues independently - Collecting customer inquiries (VOC), identifying areas of inconvenience, and proposing improvements - Enhancing service quality through collaboration with various teams, including development and operations - Supporting consultation efficiency and quality improvement using AI and automation tools

Qualifications

• Able to handle customer inquiries in English (chat-based, business English level)

Preferred

• Holders of Japanese or English language certifications • Experience in reducing repetitive tasks using AI or collaboration tools • Ability to articulate customer issues in language the development team can understand • Experience in chat support or operating customer service tools • Experience in IT services or startup environments • Experience with night shifts • Understanding of cross-border commerce or purchasing agency services

Etc

• Employment Type: 3-month Contract (Conversion to Permanent Position possible after evaluation) • Workplace: Room 427, Building B, Gwangjinmal-ro, Uiwang-si, Gyeonggi-do • Working Hours: [Shift A] 22:00 - 07:00 (Covering US East Coast 9am-6pm) - Annual Salary: 35,400,000 KRW [Shift B] 00:00 - 05:00 (Intensive coverage of core US time zones) - Annual Salary: 20,600,000 KRW • Working Days: 5-day shift work week (One day of weekend work mandatory / Work on public holidays) ※ Please indicate your preferred shift in your resume when applying.

Preferred Visas

Benefits

Cover Letter

Required