Job Description

<Introducing the Squad You Will Join> Based on exclusive marketing contracts with partner hospitals, the Overseas Exclusive Rights Business Squad directly designs and manages the entire customer journey online—from the initial inquiry to post-procedure/surgery care. We help customers confidently choose a hospital even in unfamiliar countries and support hospitals in achieving tangible business results by attracting international patients. <What You Will Do> This role is not simply that of a counselor answering inquiries. You are a sales consultant who takes responsibility for the entire customer journey. 1. Inquiry → Appointment | Sales That Moves the Customer's Heart We receive inquiries from overseas customers via WhatsApp, Instagram, Gangnam Unnie, etc., resolve their concerns, and naturally lead them to appointments. This is not just processing CS tickets; it is about moving the hearts of customers who are hesitating about whether or not to visit the hospital. 2. Appointment → Visit | Manage Appointments to Lead to Actual Visits An appointment is not the end, but the beginning. Anticipate warning signs that could lead to cancellations and proactively follow up to ensure that the booked customer actually walks through the clinic doors. 3. Visit → Post-Care | Connecting a Single Visit to Trust Communication with customers continues even after procedures or surgeries. Build a relationship of trust that increases satisfaction and leads to repeat visits and referrals. 4. Operational Improvement | Directly Creating and Improving Your Own Numbers Directly track key metrics such as appointment conversion rates, and propose and implement improvement ideas. Meticulously record and manage consultation history using Google Sheets or Excel.

Qualifications

- Native-level English communication skills (Native or Fluent level) - Ability to communicate in Korean (communication with internal teams and senior managers) - Familiarity with communicating via social media channels such as WhatsApp and Instagram - Proficiency in basic Google Sheets or Excel - Someone who prioritizes customer satisfaction and can independently define and proactively execute necessary tasks

Preferred

- Holders of TOPIK Level 5 or higher (applicable to foreign national applicants) - Experience in sales or customer consultation (any industry) - Experience in managing social media channels or content creation - Experience in serving multinational customers or working in a multicultural environment - No aversion to self-learning new trends in medical procedures and surgeries

Etc

<Please Note> - The contract period is 6 months. - E-7 visa support is available. - For foreign nationals, please list the type of visa you currently hold in your resume to verify your eligibility to work. - Work Location: Office near Yeoksam Station, Seoul (Commuting) <Joining Process> Application > Job Interview (In-person) > Compensation Negotiation > Final Acceptance <Gangnam Unni Team Support Package> - Support for the latest high-spec work equipment - Support for lunch/dinner expenses with colleagues - Support for coffee breaks - Support for in-house guild (club) activities

Preferred Visas

Benefits

Cover Letter

Optional