Job Description

Job Description: 1. Respond to technical inquiries about server/storage products from enterprise users via email, phone, and instant messaging tools (5 x 9 hours of support). This includes case registration, troubleshooting, solution proposal, progress management, case escalation and closing, and case summary and sharing. 2. Achieve individual performance targets (number of cases received/resolved, independent resolution rate, escalation accuracy, response speed, etc.). 3. Regularly organize and create technical materials and documents, and review technical issues. 4. Participate in training and on-site support to achieve skill improvement goals Message: 1. 이메일、전화、인스턴트 메신저를 통해 기업 고객이 제기한 서버/스토리지 제품 관련 5×9 seats (5×9 seats) Sorry, I don't know, I don't know, I don't know Home. 2. I want to see you 등)를 It's a good idea. 3. I want to see you, I want to see you Sorry. 4. What are you waiting for? What are you waiting for? It's okay.

Qualifications

Application Requirements: 1. Language Requirements: Fluency in Japanese is required. Conversational ability in Chinese or English is a plus (preferred). 2. Familiarity with basic computer hardware configurations and the ability to perform basic troubleshooting for common server/computer hardware failures. 3. Knowledge of the Linux operating system and basic networking skills. 4. Experience in technical support, IT help desk, or on-site operations and maintenance is a plus (preferred requirement). 5. Strong sense of responsibility, autonomy, integrity, excellent communication skills, logical thinking ability, and the ability to withstand pressure. 6. Age 35 or younger is preferred, but this may be relaxed depending on experience. 7. Ability to provide on-site support and short-term business trips. 8. Ability to handle a small amount of overtime within legal limits (training, meetings, etc.). Major: Not specified. Computer-related majors such as Computer Science & Technology, Software Engineering, and Information Management are preferred.

Etc

Since the company cannot issue a visa to its employees, the applicant must be legally able to work in Korea.

Preferred Visas

Benefits

Cover Letter

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