[2-minute walk from Ttukseom Station on Line 2 | No experience necessary] Seeking a Customer Support (CS) representative for the AI ​​chat app Zeta in Japan.

Job Description

Zeta, developed by Scatter Lab, is an AI chat-based entertainment service that allows users to weave their own stories by interacting with their favorite characters and worlds. In just two years since its launch, the service has surpassed 7 million cumulative users in Korea and 2 million in Japan. The service is growing steadily and is used by many users every day. To provide an even better experience in the future, we are now recruiting a [Japan Customer Support Representative] who will work closely with our users and support the service together! 🎯 Position Overview • Department: Service Operations Team • Job Title: zeta Japan Customer Support (Customer Support Operation, zeta JP) • Employment Type: Full-time employee or 1-year contract employee (extendable) 💼 Working Conditions and Benefits • Work Location: ScatterLab Headquarters (125 Wangsimni-ro, Seongdong-gu, Seoul, KD Tower 901, 902) • Working Hours: 5 days a week / 10:00 AM - 7:00 PM (including 1-hour break) ✅ Main Responsibilities • Handling inquiries within the zeta Japan service (customer center, email, etc.) • Collaborating with relevant departments to resolve user issues • Planning and improving customer support-related content such as CS manuals and FAQs • Collecting VOC (Voice of the Customer) data and extracting insights

Qualifications

✨ Eligibility Requirements * Native-level Japanese proficiency and business-level Korean language skills (TOPIK Level 6 or higher) * Excellent communication skills and strong logical communication abilities * Proactive problem-solving abilities and a strong sense of responsibility * Proficient in basic document creation and data organization * Ability to think from the user's perspective and empathize * If not a Korean national, possessing an appropriate residence status for the type of work * Residence status allowing work of 40 hours or more per week (e.g., F-2, F-5 visa. Please inform us of your visa status when applying.)

Preferred

🧾 Preferred Qualifications • Native-level proficiency in both Korean and Japanese • Experience in game operations (GM) or customer service (CS) in online content service operations • Interest in and experience using the zeta service • Experience in IT, mobile services, or AI chatbot CS • Experience working in a startup or comfortable in a rapidly changing environment • Interest in or experience using AI or chatbot services

Etc

🙋 Recruitment Process & Application Method * Selection Flow: Document Screening → Practical Assignment → Job Interview → Culture Fit Interview (Tea Time Format) → Hiring * Since the selection process is conducted at our Korean headquarters, please prepare your resume in Korean. If you are not a Korean national, please also include your current visa type and validity period. * Interviews will generally be conducted in Korean, but those who have learned Japanese as a foreign language may be interviewed in Japanese. * Application Method: Please fill out the required information on the recruitment page below and attach your Korean resume. 📄 Recruitment Page: [https://www.scatterlab.co.kr/ko/o/200088] 👓 Company Overview Company Name: 주식회사 скататарако Website: https://www.scatterlab.co.kr/ko/introzeta Service Link (Website version): https://zeta-ai.io/ja (Please set your device's language setting to Japanese) For any other questions or inquiries, please feel free to contact us at [recruit@scatterlab.co.kr]. Please note that replies to comments on Konest may be delayed, so please contact us via the email address above.

Preferred Visas

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Portfolio

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