zeta Japan CS Operation

Job Description

🧑‍💻 Hiring SETA Japan CS Manager (Operations) ‘Zeta,’ currently being developed by Scatter Lab, is a new entertainment service where users can become the protagonist, immerse themselves in their desired characters, worldviews, and situations, engage in conversations, and create their own unique stories. The most significant feature of Zeta is its high user retention time. On average, Zeta users spend over 12 hours a week immersed in the app. Notably, they spend more time on Zeta than on well-known platforms like Netflix, KakaoPage, Chizizik, Cookie Run, Roblox, and Discord. Isn't it amazing that hundreds of thousands of people spend 12 hours a week on Zeta every day? We are looking for a Zeta Japan CS Manager (Operations) who will listen closely to the voices of Zeta users, who possess such a strong fandom, and help build Zeta together to provide a better user experience! 🙋 We want to work with someone like this "If you are someone who treats customer issues as your own and wants to change their experience for the better, CS at Scatter Lab can mean more than just simple customer service." 🧑‍💻 Position Overview ・Department: Service Operations Team ・Job Function: zeta JP Customer Support 💼 Key Responsibilities ・Responding to customer inquiries (Customer Center, email, etc.) within the zeta JP service ・Collaborating with relevant departments to resolve user issues ・Planning and improving customer support content, such as CS manuals and FAQs ・Collecting VOC (Voice of Customer) data and deriving insights 🧾 Working Conditions ・Contract Type: Permanent or 1-year contract (extendable) ・Work Location: Scatter Lab Headquarters (Seongdong-gu)

Qualifications

・Native-level Japanese speakers ・Korean speakers proficient enough to communicate effectively for work (TOPIK Level 6 or higher) ・Experience in customer service based on communication or proficiency in logical communication ・Possession of proactive problem-solving skills and a strong sense of responsibility ・Familiar with basic document drafting and data organization ・Ability to think and empathize from a user's perspective ・Non-Korean nationals holding the appropriate visa status ・Performing a visa status that allows for working at least 40 hours per week (※F-2, F-5 visas, etc. Please share your visa status when applying.)

Preferred

・Native-level fluency in both Korean and Japanese ・Experience in Game Operations (GM) or Customer Service (CS) for online content services ・Experience with the Zeta service and having used it ・Experience in IT, mobile services, or AI chatbot CS ・Familiarity with working in startups or fast-paced environments ・Interest in or experience with AI and chatbot services

Etc

🧑‍💻 Recruitment Process and How to Apply Selection Process: Document Screening → Job Assignment → Job Interview → Culture Fit Tea Time → Compensation Negotiation → Final Hiring How to Apply: Please fill out the required information on the recruitment page below and attach your resume in Korean. Recruitment Page: https://www.scatterlab.co.kr/ko/o/200088 ※ Please write your resume in Korean. ※ If you are not a Korean national, please also indicate the type and validity period of your current visa. ※ Interviews are primarily conducted in Korean, but a separate interview in Japanese may be conducted for those who have learned Japanese as a foreign language. ※ For Korean applicants, a Japanese interview and a practical aptitude test may be conducted. 👓 Company Overview Company Name: Scatter Lab Co., Ltd. HP: https://www.scatterlab.co.kr/en/intro-jp zeta Website Version: https://zeta-ai.io/ja (Please set your device's language settings to Japanese to use) For other questions and inquiries, please feel free to contact us at 【 recruit@scatterlab.co.kr 】.

Preferred Visas

Cover Letter

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Portfolio

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