Uzbekistan Customer Management Manager (CCM)

Job Description

- Responding to Customer Inquiries in the Republic of Uzbekistan: Resolving customer inquiries via phone, chat, and email channels to provide a satisfactory experience. - VOC Management & Logging: Recording and tagging consultation details in the system, and organizing recurring issues to contribute to FAQs and operational improvements. - Supporting Customer Retention: Working together to encourage customer repeat usage and service activation through CRM campaigns and outbound calls. - Communicating with Partners: Communicating with partners based on remittance status to promptly resolve customer issues. - Global Communication: Supporting customer service and the translation and localization of service messages while considering the cultural context of each country.

Qualifications

- A citizen of the Republic of Uzbekistan who is interested in customer service and capable of friendly and clear communication - Someone who enjoys working collaboratively with a team and is proactive in problem-solving - Someone with a habit of meticulously recording and organizing - Someone who is willing to learn new tasks and approaches them proactively - Someone who is available for shift work (working days and hours negotiable)

Preferred

- Experience in customer service or CS - Ability to persistently investigate and resolve customer issues - Familiar with data recording and classification, and possessing meticulousness as a strength - Experience using CRM tools (e.g., ChannelTalk) or customer management systems - Ability to communicate in English and Korean at a business-ready level

Etc

[A word from a colleague] - Our team is not just a place that handles inquiries; we play a role in helping customers continue to trust and use our service. It might feel unfamiliar at first, but if you are someone who wants to learn and grow together with the team, this position will be a great starting point. - We help you adapt to your work through an initial onboarding program after you join, where you receive support from fellow team members. - We discuss and solve difficult issues together as a team.

Preferred Visas

Benefits

Cover Letter

Required

Portfolio

Optional