Job Description

• Monitoring day-to-day operational issues, troubleshooting errors and escalating where needed. • Identify opportunities to improve operational efficiency through automation and process optimization. • Support customers and business partners by resolving transaction-related inquiries promptly. • Monitor transaction statuses and coordinate with partners to ensure timely processing. • Maintaining accurate operational records, reports and documentation. • Communicating internally and externally with stakeholders to resolve problems.

Qualifications

• Develop a strong understanding of the remittance and cross-border payments industry. • Be reliable, detail-oriented and able to work accurately under time pressure • Be able to show internally the progress and plans of operational tasks. • Maintain high service standards while collaborating with internal teams and external partners. • Maintaining accurate operational records, reports and documentation. • Available to work weekends and public holidays on a rotational basis as required.

Preferred

• SQL query and database knowledge. • Microsoft Excel (advanced level preferred). • Analytical and problem-solving skills. • Ability to work under pressure while maintaining accuracy • Strong communication and teamwork skills

Etc

• Employment Type: Contract Position (3-month probationary period with 100% salary paid during the probation period) • Working Days: 5 days per week (3 weekdays + 2 weekend days) • Working Hours: 8:50 AM – 6:00 PM • Ability to work under pressure while maintaining accuracy • Salary: Negotiable after the interview (Please indicate your expected annual salary when applying.)

Preferred Visas

Benefits

Cover Letter

Required

Portfolio

Optional