[Toss CX] Actively Hiring Customer Guides (Foreign Agents - English/Chinese/Uzbek/Vietnamese)

Job Description

[Introduction to the Team You Will Join] - Toss CX is a specialized financial consulting subsidiary of Viva Republica, the operator of 'Toss'. Over 500 colleagues are working together to build a team that handles everything from financial consultations to knowledge-based operational tasks. - The Foreign Customer Support Squad provides consultations on Toss services in various languages. We help customers from not only Korea but also from many other countries use Toss comfortably. - We provide consultations in English, Chinese, Vietnamese, Uzbek, and Russian, in addition to Korean. Our goal is to ensure that no customer experiences inconvenience due to language barriers. - Going a step beyond simply providing foreign language support, this team is expanding the customer experience so that everyone, regardless of nationality, can comfortably use Toss as a single service. [Responsibilities You Will Perform Upon Joining] - You will conduct consultations via phone, chat, and email for foreign customers using the Toss app. - You will answer inquiries regarding all aspects of Toss services, such as shopping payments, international money transfers, KYC, and authentication, and provide guidance on service availability. - Guide foreign customers visiting Korea on visitor services (sign-up, Toss Money top-up, Toss Pay, etc.). - Resolve any inquiries left unresolved during the consultation with a Lead.

Qualifications

[We are looking for someone who meets these criteria] - Must hold a visa that allows for employment in Korea (one of F-2, F-4, F-5, or F-6). - Must have achieved TOPIK Level 4 or higher and be able to communicate fluently in Korean. - Must be able to speak one of the following languages ​​at a native level: English, Chinese, Vietnamese, or Uzbek.

Preferred

- Experience in Customer Service (CS) is a plus - Computer proficiency is a plus - Experience in Fintech or financial services is a definite plus

Etc

[Please Note] - This is a 6-month contract position. The work schedule is 5 days a week (Mon-Fri) from 10:00 to 17:00. - The start date is either September 28 (Mon) or October 6 (Tue). Further adjustments are not possible. - The monthly salary is 2.4 million KRW (including a 100,000 KRW meal allowance). [Journey to Joining Toss CX] - Application Submission > Video Interview (30 minutes) > Final Acceptance and Hiring - The selection process may be suspended or canceled if false information or intentional omissions are confirmed in submitted documents, or if verification is difficult. - In accordance with Toss CX internal regulations, employment may be cancelled for candidates who are prohibited from hiring or have grounds for disqualification.

Preferred Visas

Cover Letter

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