[New Business] Global Customer Concierge (Contract Position)

Job Description

Introducing the Team You Will Join - This team supports international customers in experiencing the Gangnam Unnie service in Korea seamlessly from start to finish. - We help lower language barriers for international customers and assist with their entire journey to ensure a smooth and continuous experience throughout their Korean beauty and medical experience. What You Will Do - Guide and register customers visiting our offline spaces, and support their smooth usage by adapting to on-site conditions. - Coordinate online and offline reservations and schedules with customers and partner companies, and promptly reflect any changes. - Collaborate with internal departments and partners to coordinate service integration and progress, and proactively manage issues. - Improve the customer experience by verifying satisfaction after service use, responding to issues, and conducting follow-up. You Can Gain Experience and Growth - Grow into a Customer Experience (CX) expert in a global environment. - Build a differentiated career track that combines online and offline operations with user experience. - Participate in service quality improvement initiatives and contribute directly to the growth of new businesses.

Qualifications

We are looking for someone who meets the following criteria: - Fluent in English - At least 2 years of experience in in-person customer service, such as reception or concierge roles - Able to remain calm, prioritize tasks, and resolve issues even in unexpected situations - Prioritizes customer satisfaction, independently defines necessary tasks, and takes the initiative to execute them

Preferred

It would be a plus if you have the following: - Experience in customer service and consultation in an offline environment - Experience in managing offline spaces (on-site operations, managing customer flow, waiting areas, reservations, etc.) - Experience in customer service (responding to inquiries, managing issues, identifying areas for improvement, etc.)

Etc

Joining Process: - Application > Job Interview (Offline) > Final Acceptance Please Note: - The contract period is 6 months. - You work 5 days a week, Monday through Sunday. (Scheduled work)

Preferred Visas

Cover Letter

Required

Portfolio

Optional