[English/Korean] Recruiting Customer Service Specialists for a Global Travel Booking Platform

Job Description

- Respond to inquiries regarding accommodation products and reservations from Korean customers (email, chat, phone / no sales duties) - Resolve customer inquiries and issues regarding reservation changes, cancellations, refunds, etc. - Communicate and coordinate with accommodation providers and relevant departments in Korean and English to resolve problems

Qualifications

- Able to communicate fluently in both oral and written Korean - Proficient in reading and writing English documents, as well as proficient in listening and speaking English - Possesses basic computer skills and the ability to use MS programs - Has no disqualifications for overseas travel - Does not have any affiliated workplace other than this company

Preferred

- Experienced in Customer Service for OTA platforms such as Agoda, Trip.com, Booking.com, and Yanolja - Experienced in customer service and customer support - Multitasking skills - Fluent in Korean and English

Etc

■ Working Hours - *5-day shift work* Monday through Sunday - 8-hour daily shift system between 07:00 and 22:00 (40 hours per week) ■ Employment Type - Full-time position with Concentrix upon completion of training (3-month probationary period, 100% salary paid) - E-7 visa support available for D-10 visa holders ■ Salary - Up to 2,830,000 KRW per month including incentives upon full attendance (2,530,000 KRW excluding incentives) (Base salary 2,236,300 KRW + Full attendance bonus 100,000 KRW + Skill allowance 50,000 KRW + Language allowance 150,000 KRW + Incentive 300,000 KRW) - 500,000 KRW welcome bonus upon full attendance for 2 months - Additional 500,000 KRW service bonus upon full attendance for 6 months ■ Selection Process - Document screening ▷ Remote interview ... and English Test ▷ Training ▶ Final Acceptance - Interview Schedule: September 10 (Thu) – September 18 (Fri) Video Interview - Training Schedule: October 6 (Tue) – November 3 (Tue) / 20 days (excluding weekends and holidays) - Start Date: November 4 (Wed) ■ Pre-employment Training Period - Training Period: 20 days / Total Training Fee: 1,400,000 KRW - Final hires who complete the entire training course > Full training fee reimbursement - Voluntary dropouts during training or those who decline employment after final acceptance > No training fee reimbursement - Final rejections after completing training / Resignations within the nesting period (2 weeks) after joining > 20,000 KRW daily training allowance ■ Benefits Psychological counseling program / Support for congratulatory and condolence events / Group insurance coverage / Health checkups / Flu vaccinations / Hotel discounts / Long-term service awards / Employee referral bonuses / Holiday gift certificates / In-house clubs / LinkedIn Learning / Company Cafeteria / Casual Dress Code / Annual Leave

Preferred Visas

Benefits

Cover Letter

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