Job Description

[Introducing the Growth Group 2 team] We are seeking a candidate who brings a strong sense of ownership over customer relationships, a proactive and results-driven mindset, and the drive to grow together with SentBe. Positioned at the front line of SentBe's service, this role maintains close, ongoing communication with customers and takes ownership of proactively managing and growing those relationships. It goes beyond responding to inquiries through calls, chat, and email — anticipating customer needs and turning that understanding into meaningful recommendations and solutions, while also shaping the processes and policies behind a great customer experience. [Position Information] • Department: Growth Group 2 Team • Employment Type: Contract (3 months, 40 hours per week) • Location: ONE CENTINEL, 70 Yeouidae-ro, Yeongdeungpo-gu, Seoul (5-minute walk from Yeouido Station) [Tech Stack & Tools Used] • Google Workspace, Office 365, Slack [Responsibilities upon joining] • Respond to customer inquiries and resolve issues through omnichannel support, including phone, chat, email, and other channels • Systematically collect and analyze customer inquiries and VOC (Voice of Customer) to identify key insights • Actively share customer pain points and improvement ideas with relevant internal teams, such as Product, Marketing, and Operations. • Engage with online and offline communities in Korea • Execute offline marketing initiatives by visiting factories, dormitories, and restaurants to interact directly with customers • Assist the Content and Promotion team in developing promotional campaigns for the assigned corridor • Take charge of managing SentBe’s social media channels, including Facebook, Instagram, TikTok, and others

Qualifications

[이런 분을 모시고 있습니다] • Available to work weekend shifts. • Native Khmer speaker with proficiency in English. • Strong understanding of Cambodian customer behavior and the ability to handle customer • feedback and complaints. • Excellent verbal and written communication skills. • Background in marketing or experience in the financial industry.

Preferred

[Preferred Candidates] • At least 2 years of experience in the remittance industry • Experience using collaboration tools such as Notion and Slack [Important Notes for Applicants] • Re-application for the same position is permitted only after 6 months from the date of receiving the final result notification. • The selection process may be cancelled if false information is found during the screening. • Employment protection subjects are given preferential treatment in accordance with relevant laws. • Upon hiring new employees, the Know Your Employee (KYE) process is conducted. If an employee is deemed to pose a high risk of money laundering or similar activities, employment may be denied. • KYE (Know Your Employee): A system in which the company verifies and screens the identity of executives and employees during recruitment to prevent their use in activities such as money laundering and financing of terrorism.

Preferred Visas

Cover Letter

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