Job Description

You will manage the entire customer journey for self-employed individuals and SME owners, from initial consultation to quoting, order processing, and result notification. We welcome local youth and those preparing to return to the workforce. - Respond to consultations and quotation requests via KakaoTalk, phone, and email; issue quotations and payment links. - Manage order processing: Coordinate schedules and results with service providers and provide progress updates to customers. - Follow up on completed clients (requesting reviews or proposing re-execution) and manage customer satisfaction. - Convey customer feedback to the product team to incorporate it into service improvements. Original Job Posting: https://www.marketpilot.it/careers/sales-cs-manager

Qualifications

- At least 1 year of experience in customer service, sales, or operations, or experience directly interacting with customers in the service industry - Ability to communicate accurately and kindly via KakaoTalk or documents - Meticulousness in not missing schedules or figures for multiple orders - Ability to quickly learn new tools (Admin, Excel, Notion, etc.)

Preferred

- Experience in marketing agency, advertising operations, and platform customer service - Individuals who have run their own business or understand the concerns of business owners - Local youth and those preparing to return to the workforce after a career break are welcome

Etc

- Employment Type: Permanent (3-month probationary period) - Salary: Negotiable after interview - Work Location: Ask Tower, Gasan Digital Complex, Geumcheon-gu, Seoul · Remote work option negotiable - Workdays: 5 days a week (Mon-Fri), commuting hours negotiable - Basic Benefits: 4 major insurance plans, statutory annual leave, work equipment support - Transportation: Walking distance to Gasan Digital Complex Station (Lines 1 & 7) [Selection Process] 1. Document Review: We review resumes and portfolios. Only shortlisted candidates will be contacted individually. 2. 1-2 Interviews: Online interviews are also possible. For development positions, we review actual code or projects together. 3. Final Acceptance: We negotiate terms and conditions and set the start date. You will be converted to a permanent position after the 3-month probationary period. [Application Documents] - Resume (Free format, PDF recommended) - Development Position: GitHub or Portfolio Link - Sales & Operations Position: 3 lines describing customer interaction experience - International Applicants: Current Status of Residence [International Applicants] Eligibility depends on your status of residence. Please indicate your current status in your application so we can verify availability and inform you. Inquiries: careers@marketpilot.it Original Job Posting: https://www.marketpilot.it/careers/sales-cs-manager

Preferred Visas

Benefits

Cover Letter

Optional