Job Description

- Responding to inquiries from overseas distributors and hospital customers (email, video conferencing, messenger) - Initial response to technical inquiries regarding patient monitors, electrocardiographs, fetal monitors, wireless ultrasounds, and veterinary monitors, and coordination with the technical support team - Receiving AS/RMA (returns/repairs), tracking progress, and providing customer updates - Supporting customer communication regarding quotations, orders, and shipping schedules - Providing requested documents such as CE certificates, user manuals, and product catalogs - Coordinating product training and online meetings for overseas distributors, and providing conference interpretation support - Managing customer issues and processing history (CRM), and writing weekly CS reports - Reviewing and proofreading English materials such as manuals, notices, and email templates - Providing customer support during participation in overseas exhibitions (MEDICA, WHX, etc.) - Improving FAQs and CS response processes through analysis of recurring inquiries

Qualifications

- Native English speaker or native-level conversational and business writing skills - Ability to communicate internally in Korean (meetings, instant messaging, and requesting collaboration) - At least 2 years of experience in B2B Customer Support (CS), Technical Support, or Overseas Sales Support - Responsibility and meticulousness to track down customer issues and resolve them within deadlines - Communication skills to collaborate seamlessly with various departments (Sales, Technical Support, Quality, Regulatory Affairs, Logistics) - Proficiency in practical MS Office (Excel, Outlook, PowerPoint) - Holder of a valid visa allowing employment in Korea - No impediments to overseas business trips

Preferred

- Experience in CS or technical support in the medical device, healthcare, or electronic equipment sectors - Understanding of medical device products such as patient monitors, electrocardiographs, and ultrasounds - Proficiency in a second language (Russian, Spanish, Arabic, French, Portuguese, etc.) - Experience using CRM tools (ZOHO, Salesforce, HubSpot, etc.) - Experience managing long-term relationships with overseas distributors or B2B clients - Experience operating AS/RMA processes - Experience writing, translating, or proofreading English technical documents - Possession of TOPIK Level 4 or higher - Experience participating in international exhibitions and customer service

Etc

Visa support

Preferred Visas

Benefits

Cover Letter

Required

Portfolio

Optional