Guest Relations Coordinator (신입가능 · 중국어/일본어 능통자 우대)

주요 업무

Position Summary: -Reporting to the Guest Relations Senior Manager, the Guest Relations Coordinator is responsible for driving Casino revenues through the execution of Sales and Guest Service Initiatives and the on-going development of key contacts. Primary Duties and Responsibilities -Provides 5 star+ service to support the Regional Sales teams and to walk-in guests. -Working alongside VIP Services and Customer Care Centre, arranges every element of the Guests trip including travel, accommodation, local transportation, F&B and Resort amenity reservations and casino program management and settlements. -Introduces and develops business from an established personal network of customers; drives referrals from key contacts -Develops new customers from on-floor identification methods and service excellence.

자격 요건

Minimum Education and Qualifications -A Bachelor’s degree in Hospitality, Sales, Marketing, Business, or other related fields preferred but not essential. -1+ year of hand-on experience in Casino Integrated Resort Business Development and Guest Service requirements within Asia. -Entry level positions also available for candidates displaying guest service and sales capabilities. -Desired Characteristics: Great communicator, great negotiator, Self-motivated, Inter-personal & proactive to build positive relationships and linkages to internal departments and external groups. 100% customer driven providing all guests with 5-star service; impeccable ability to handle and positively resolve customer complaints.

우대 사항

-Excellent English, Korean, Chinese or Japanese written and communication skills (based on assigned role and team). -Ability to work independently. -Excellent organizational and multi-tasking skills -Attention to detail, organized and plans his/her time accordingly to ensure deadlines are hit. -Advanced knowledge of Word, Excel and PowerPoint -Ability to handle confidential information and sensitive matters. -Maintaining confidentiality within the organization and protect any information classified as confidential. -Maintaining honesty and integrity with superior, subordinates and guests

기타

[상세 직무기술서 및 지원방법] 국영문 통합 이력서(word 또는 PDF )를 LinkedIn 또는 WD를 통해 직접 지원 [채용과정] 서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding *상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다. *수습 기간은 3개월 또는 6개월 적용 예정입니다.

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