주요 업무

End-to-end service support in Korea: prioritize cases, respond fast, and keep customers running. Field & workshop troubleshooting: diagnose and solve hydraulic/mechanical issues (electrical/control systems are a plus). Warranty + root-cause analysis: investigate failures and deliver clear technical reports for collaboration with global teams. Partner & customer support: support service partners/dealers and, when needed, direct end-user support. Commissioning & installations: ensure correct setup, configuration, and reliable performance on customer machines. Training: deliver technical training to partners/customers (operations, best practices, service routines).

자격 요건

Fluent Korean (required) 10+ years of service/support experience in excavators, hydraulic attachments, construction equipment, or related heavy machinery Strong hydraulic and mechanical diagnostic skills; confident in finding true root cause Able to work independently with high ownership and strong customer communication Willingness to travel frequently across Korea Valid driver’s license (for customer visits/company vehicle use)

우대 사항

English skills (useful for training, documentation, and global collaboration) Electrical/electronic know-how (sensors, ECU, CAN, machine interfaces) Experience improving service processes, training material, or partner capabilities

기타

This is not a desk job. You’ll be out where the machines are—solving real problems, supporting customers, and building the service foundation for one of the fastest-growing attachment brands in the industry. Steelwrist is a Swedish technology company developing advanced excavator attachments that increase efficiency—including tiltrotators, quick couplers, and work tools. To strengthen our presence in South Korea, we are hiring a Service Manager to lead hands-on technical support, raise service quality, and shape how service is delivered as we grow. Location: Dongtan, South Korea (office-based when not traveling) Start: As soon as possible Reporting to: Country Manager, Korea Travel: domestic travel across Korea; international training trips to Sweden and other APAC countries.

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