주요 업무

[Growth Group 2 팀을 소개합니다] We are seeking a candidate who brings a strong sense of ownership over customer relationships, a proactive and results-driven mindset, and the drive to grow together with SentBe. Positioned at the front line of SentBe's service, this role maintains close, ongoing communication with customers and takes ownership of proactively managing and growing those relationships. It goes beyond responding to inquiries through calls, chat, and email — anticipating customer needs and turning that understanding into meaningful recommendations and solutions, while also shaping the processes and policies behind a great customer experience. [포지션 정보] • 소속: Growth Group 2 팀 • 고용 형태: 계약직 (3개월, 주 40시간) • 근무지: 서울시 영등포구 여의대로 70 ONE CENTINEL (여의도역 도보 5분) [기술 스택&사용 툴] • Google Workspace, Office 365, Slack [합류 후 담당 업무입니다] • Respond to customer inquiries and resolve issues through omnichannel support, including phone, chat, email, and other channels • Systematically collect and analyze customer inquiries and VOC (Voice of Customer) to identify key insights • Actively share customer pain points and improvement ideas with relevant internal teams, such as Product, Marketing, and Operations. • Engage with online and offline communities in Korea • Execute offline marketing initiatives by visiting factories, dormitories, and restaurants to interact directly with customers • Assist the Content and Promotion team in developing promotional campaigns for the assigned corridor • Take charge of managing SentBe’s social media channels, including Facebook, Instagram, TikTok, and others

자격 요건

[이런 분을 모시고 있습니다] • Available to work weekend shifts. • Native Khmer speaker with proficiency in English. • Strong understanding of Cambodian customer behavior and the ability to handle customer • feedback and complaints. • Excellent verbal and written communication skills. • Background in marketing or experience in the financial industry.

우대 사항

[이런 분이라면 더욱 좋습니다] • At least 2 years of experience in the remittance industry • Experience using collaboration tools such as Notion and Slack [지원 시 유의 사항] • 동일한 포지션의 재지원은 최종 결과 안내를 받은 시점으로부터 6개월 이후에 가능합니다. • 전형 진행 중 허위 사실이 있는 경우 전형 진행이 취소될 수 있습니다. • 취업 보호 대상자는 관련 법규에 의거하여 우대합니다. • 신규 입사자 입사 시, 직원 알기 제도(KYE)를 수행하며 자금 세탁 등의 위험이 높은 것으로 판단될 경우, 입사 진행이 어려울 수 있습니다. • KYE (직원 알기 제도, Know Your Emploeyee): 자금세탁 및 공중협박자금조달 등의 행위에 이용되지 않도록, 회사가 임·직원을 채용하는 때에 그 신원 사항 등을 확인하고 심사하는 제도

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