[XCREW] CX Manager

Job Description

CS/CX, VOC collection and improvement direction derivation [CX] • Establish hypothesis by deriving expected use cases and user journey maps • Identify customer needs and pain points and improve usability based on indicators, user interviews, and VOCs [Communication] • Collaborate with various departments such as planning, development, and marketing to improve service quality • Answer customer inquiries and consider customer-oriented communication and processing methods [Establishment of operation policy] • Establishment of service operation policy • Community management and monitoring • Notification and customer guidance [VOC management] • Collect customer problems and pain points through customer interviews and surveys, and discuss appropriate insights together. • Support to derive service improvement directions by collating, analyzing, and statisticalizing VOCs. • After verifying market fit and conducting surveys and interviews through beta testers, statisticalizing them and deriving service improvement directions.

Qualifications

• (Required) Communication skills - Someone who can communicate in English and create logical documents ㄴ Since we are targeting global and domestic customers, English and Korean communication skills and document organization skills are required. - Communicate with various related departments to ensure successful customer experience • Someone who understands the target - Someone who has deep understanding and experience in customer journey design/analysis/inside derivation - Someone who can suggest efficient solutions to customer problems and has a sense of responsibility - Someone who is curious, understands and respects customers, and can lead stories • Someone who has flexible work processing skills and meticulous work handling according to issue response • Someone who can explain logically with data and has a tone and manner appropriate for the service • Someone with related experience (UX/branding/marketing/content planning/CX/CS, etc.)

Preferred

• It would be better if you submit a portfolio! • Those who like or are interested in activities (such as sports or outdoors) • Those who are sensitive and interested in trends • Those who have understanding and experience with global services or O2O platforms • Those who have operated a new service from Zero to One • Those who have experience with the product process of an agile organization

Etc

- E-7 Visa Issuance Support Recruitment Process xCREW conducts interviews in a free coffee chat format. The interview consists of questions about the applicant's career concerns and the company. • Document screening > (Practical/Executive) interview > Compensation negotiation > Final selection ※ If false information is found in the application documents, the employment may be canceled even after the employment is confirmed. ※ The recruitment process may be omitted or added depending on the position. ※ We are planning to move the office to 85 Cheonggyecheon-ro (Samil Building), Jongno-gu, Seoul at the end of January. We are looking for a global service developer to expand into the US market. xCREW is the community platform for sports enthusiasts of all levels. Join us and ignite your passion for spots. • KR Service: https://xcrew.kr • US Service: https://xcrew.us

Preferred Visas

Benefits