Guest Relations Coordinator (New hires welcome · Chinese/Japanese fluent preferred)

Job Description

Position Summary: -Reporting to the Guest Relations Senior Manager, the Guest Relations Coordinator is responsible for driving Casino revenues through the execution of Sales and Guest Service Initiatives and the on-going development of key contacts. Primary Duties and Responsibilities -Provides 5 star+ service to support the Regional Sales teams and to walk-in guests. -Working alongside VIP Services and Customer Care Centre, arranges every element of the Guests trip including travel, accommodation, local transportation, F&B and Resort amenity reservations and casino program management and settlements. -Introduces and develops business from an established personal network of customers; drives referrals from key contacts -Develops new customers from on-floor identification methods and service excellence.

Qualifications

Minimum Education and Qualifications -A Bachelor’s degree in Hospitality, Sales, Marketing, Business, or other related fields preferred but not essential. -1+ year of hand-on experience in Casino Integrated Resort Business Development and Guest Service requirements within Asia. -Entry level positions also available for candidates displaying guest service and sales capabilities. -Desired Characteristics: Great communicator, great negotiator, Self-motivated, Inter-personal & proactive to build positive relationships and linkages to internal departments and external groups. 100% customer driven providing all guests with 5-star service; impeccable ability to handle and positively resolve customer complaints.

Preferred

-Excellent English, Korean, Chinese or Japanese written and communication skills (based on assigned role and team). -Ability to work independently. -Excellent organizational and multi-tasking skills -Attention to detail, organized and plans his/her time accordingly to ensure deadlines are hit. -Advanced knowledge of Word, Excel and PowerPoint -Ability to handle confidential information and sensitive matters. -Maintaining confidentiality within the organization and protect any information classified as confidential. -Maintaining honesty and integrity with superior, subordinates and guests

Etc

[Detailed job description and application method] Apply directly through LinkedIn or WD with a Korean-English integrated resume (word or PDF) [Recruitment process] Document screening -> Interview with recruiter -> Business interview (2 or more times) -> Reputation inquiry -> On-Boarding *The interview process may be added or changed depending on the situation. *The training period is expected to be 3 or 6 months.

Preferred Visas