[Japanese/Working from home] Coupang Eats Rocket Now Customer Center Manager

Job Description

[Center Manager] - Center general work - Client communication - Productivity, call quality SLA management [Team Leader] - Japanese counselor management - Client communication - Productivity, call quality, etc. SLA management [TQA] - New/existing counselor training - Productivity, call quality, etc. SLA management

Qualifications

- By job - Center Manager: Customer Center Manager with 6 months or more of experience Team Leader/TQA: Customer Center Counselor with 1 year or more of experience - Common - Able to work on weekends/holidays and schedules Able to speak Korean and Japanese fluently (Japanese test will be conducted during interview) For Japanese, F-series visa holders and Korean communication skills Able to work at the center/from home Able to use the office (PPT/Excel)

Etc

- Individual guidance will be given only to those who pass the document screening at the time of application - Japanese conversation and typing test will be conducted during the interview

Preferred Visas

Benefits