IT Technician (Helpdesk, Customer Support)

Job Description

IT-CONCEPT is a Digital Services Company (DSC) located in Seoul, South Korea. We specialize in information systems and infrastructure management: servers, networks, and security. We are looking for a French-speaking IT technician residing in Korea to join our technical team with a strong sense of service and excellent customer and user relations skills. Main Duties and Activities: - Providing technical support to users by phone, email, or in person - Managing domains (users, groups, devices, applications) - Troubleshooting and resolving technical issues related to IT systems and peripherals - Escalating unresolved tickets to the appropriate teams (senior support level, infrastructure team, etc.) - Documenting all support activities and resolutions in the ticketing system - Participating in IT projects with the infrastructure team (testing, coordination, implementation) - Managing and monitoring IT inventory, licenses, and other equipment

Qualifications

Required Skills: - Knowledge of computer hardware, Windows OS, and applications. - Knowledge and experience with Windows Server, Active Directory, and Microsoft 365. - Networking knowledge (Routing, VLAN, Firewall). - Strong troubleshooting and problem-solving skills. - Familiarity with ticketing systems and remote support tools. - Interpersonal skills, written and oral communication skills with customers, and adaptability.

Preferred

Job Details: - 1-3 years of experience in IT (3-month trial period) - Start date: September 2025 onwards. - Languages: Fluent in French (spoken and written), English (spoken and written, professional level), basic Korean preferred. - F visa preferred - Full-time (40 hours per week) - Based in Seoul - Salary to be determined based on experience

Etc

Send your application (resume + cover letter) to the following address: jobs@it-concept.kr

Preferred Visas

Benefits

Cover Letter

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