[Spoon] Japan CS Operator (Substitute Contract Worker for Childcare Leave)

Job Description

- Identify and reflect service improvements through response and analysis of Japanese user VOCs. - Monitor and respond to Japanese app reviews. - Create and update notices and FAQ content for Japanese users. - Improve Japanese chatbot operations and plan guidance templates. - Translate and localize Japanese text (strings) within the app.

Qualifications

- At least one year of experience responding to email VOCs targeting Japanese users - Native-level Japanese language skills and insight into Japanese culture and users - Extensive experience in the Japanese market, including living, working, or studying abroad in Japan Example: Japanese national or former Japanese resident - Experience in proposing and implementing improvement suggestions based on VOC analysis - Proficient in Korean business communication

Preferred

- A strong interest in and understanding of content platform services. - Ability to collaborate and communicate smoothly with relevant departments. - Customer-centric and adept at data-driven decision-making. - Experience translating in-app text (strings). - Experience working at a startup.

Etc

[Required Documents] - Resume (Required) If you have any additional materials you would like to share, please submit them as well. [Recruitment Process] Document Screening > 1st Job Interview > 2nd Culture Fit & 3rd Management Interview > Compensation Negotiation > Final Acceptance and Hiring - 1st Job Interview You will conduct a job interview with the Spoon User Support team. This interview will be conducted in person and will last approximately 1 hour. - 2nd Culture Fit Interview You will conduct a culture fit interview with a Spoon Labs HR representative. This interview will be conducted in person and will last approximately 1 hour. After the 2nd interview, you will take a short break, and then the 3rd interview will begin immediately. (The 2nd and 3rd interviews will be conducted consecutively on the same day.) - 3rd Management Interview You will conduct an interview with the Spoon business lead and the management team. This interview will be conducted in person and will last approximately 1 hour. * Interpretation support available - Compensation negotiable > Final acceptance and employment - Depending on the circumstances, recruitment procedures may be omitted or added (e.g., assignment screening/coding test/coffee chat/additional interview). - Employment may be revoked if false information is discovered on your resume or submitted documents, or if disciplinary action is confirmed in your employment history. - Employment may be revoked for those who are disqualified pursuant to Article 10 (Disqualification from Employment) of the Spoon Labs Employment Regulations.

Preferred Visas

Benefits

Cover Letter

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