Job Description

• Lead English CX management from A to Z for card/app/kiosk users. • Responsible for quality control of customer consultation records for in-house English-speaking CX support staff. • Directly respond to Tier 2 inquiries from foreign tourists using WOWPASS. • Create customer service manuals and training materials to help CX team members respond more efficiently. • Develop various service improvement plans that reflect customer concerns and collaborate with the product team. • Plan, translate, and write online and offline customer service guides.

Qualifications

• Native English proficiency is preferred. • Business Korean proficiency is preferred. • CX management: We're looking for someone with CX management experience. • Customer-first: We're looking for someone who relentlessly delves into customer needs and finds great joy in creating services that impress them. • Problem-solver: We're looking for someone who can identify problems, develop and test hypotheses, and generate diverse ideas in an unstructured environment. • Hands-on: We're looking for someone who can take responsibility for hands-on work in various areas, such as customer service, data analysis, and product team communication.

Preferred

• Global User Experience: Experience in CX for English-speaking users is a plus. Direct experience living abroad is even better. • Tourism and Travel Industry Experience: Experience in CX/marketing in the tourism and travel industry is a plus. We also welcome applicants with a keen interest in new technologies and trends in this field and a commitment to continuous self-development.

Etc

• Grow with the best colleagues: Our product team members come from top IT companies like Naver, Line, Kakao, SKT, and IBM. • Horizontal culture: We have a role-based organization with no titles. All employees are addressed as "nim," and our CEO is in his early 30s. • Meal allowance/welfare card support: We provide lunch support of 200,000 won per month through our welfare card. We also provide overtime and dinner expenses. • Refreshing vacation & overseas travel allowance: After two years of service, we provide a two-week refreshing vacation and 1 million won in overseas travel allowance. • Performance-based pay: We provide reasonable compensation based on business and individual performance.

Preferred Visas

Benefits