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한국 취업을 준비하는 모든 외국인을 위한 공간이 생겼어요

띠배너 배경

취업∙비자 고민부터 일상 이야기까지!

한국 취업을 준비하는 모든 외국인을 위한 커뮤니티 오픈

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대표: 김진영사업자등록번호: 522-86-01968주소: 서울시 강남구 역삼동 734-7 2층통신판매업신고: 2023-서울용산-1038호직업정보제공사업 신고번호: J1206020200009상표등록번호: 4020210166984유료직업소개사업등록번호:
2024-3220250-14-5-00017
개인정보책임관리자: 강신욱제휴문의: master@kowork.krCS: 02-6951-4108

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대표: 김진영 | 사업자등록번호: 522-86-01968

주소: 서울시 강남구 역삼동 734-7 2층

통신판매업신고: 2023-서울용산-1038호

직업정보제공사업 신고번호: J1206020200009 | 상표등록번호: 4020210166984

유료직업소개사업등록번호: 2024-3220250-14-5-00017

개인정보책임관리자: 강신욱 | 제휴문의: master@kowork.kr | CS: 02-6951-4108

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개인정보취급방침

    [3i]Customer Success Specialist

    posting-1767-logo

    (주)쓰리아이

    계약형태

    정규직

    직종

    영업/CS

    근무형태

    대면근무

    근무요일

    월, 화, 수, 목, 금

    근무시간

    급여

    면접 후 결정

    근무지

    서울 강남구 역삼로25길 23

    주요 업무

    Position: Customer Success Specialist Pivo is seeking a dedicated and customer-focused Customer Success Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring their satisfaction by providing timely and effective support. Your responsibilities will include responding to customer inquiries via email, chat, phone, and 1:1 video support. You will also assist with troubleshooting, billing, and shipping issues while collaborating with other departments to resolve customer concerns effectively. Key Duties and Responsibilities: - Respond to customer inquiries promptly and professionally through email, chat, phone, and video support. - Provide troubleshooting assistance for technical issues and guide customers to resolution. Handle billing and shipping-related queries, ensuring accurate and timely processing. - Coordinate with internal departments (e.g., logistics, hardware, software, marketing, e- commerce, etc.) to relay customer issues and follow through to resolution. - Maintain detailed records of customer interactions in the CRM system. Proactively identify opportunities to improve the customer experience and share insights with the team. - Provide exceptional support to customers aimed at achieving high customer satisfaction scores, while maintaining efficiency with timely responses. - Work with the team to update knowledge base sources for customers' reference. Actively participate in team meetings and share insights about common customer - complaints and come up with suggestions on how to overcome them.

    자격 요건

    - Customer Support Experience: More than 3 years of experience in customer service, technical support, or related fields. - Familiarity with providing support via multiple CRM channels (email, chat, phone, video). - Technical Proficiency: Ability to troubleshoot and explain technical issues effectively. - Logistics Experience: Background or familiarity with logistics and shipping processes is an advantage. - Has a valid working (F) visa in Korea.

    우대 사항

    - Additional Platforms: Familiarity with other CRM platforms (e.g., Zendesk, Go High Level, Meta, Mirakl, etc.). - Communication Skills: Experience assisting with diverse customers and regions. - Problem solving skills: Strong analytical skills and a proactive approach to resolving customer issues. - Language Skills: Strong proficiency in English (written and spoken) is required. TOPIK score of 4 or above (for Korean language proficiency).

    기타

    Are you a passionate and driven individual with a strong work ethic, eager to thrive in the global market? We’re looking for exceptional talent like you to join our dynamic and innovative team. About 3i: 3i is a US-Korean-based company at the forefront of technological innovation, specializing in cutting-edge 3D intelligence for immersive experiences. Our mission is to bridge the gap between the real and digital worlds, enabling individuals and enterprises to interact with 360-degree indoor and remote spaces through advanced AI-powered motion tracking technology. Our products empower users to capture and share more than just static pictures or videos, revolutionizing how people connect with their surroundings.

    선호 비자

    거주(F2)

    영주자격(F5)

    재외동포(F4)

    국제결혼(F6)

    복리 후생

    4대보험

    연차

    장기근속 수당

    식대제공

    건강검진

    자유복장

    휴게공간

    관련 이미지

    (주)쓰리아이

    업종

    J.정보통신업

    연락처

    01075408593

    이메일

    job@3i.ai

    웹사이트

    https://www.3i.ai/

    회사 위치

    서울 강남구 역삼로25길 23 3층

    본 채용정보는 코워크위더스(주)의 동의 없이 무단전재, 재배포, 재가공할 수 없으며, 구직활동 이외의 용도로 사용할 수 없습니다.

    계약형태

    정규직

    직종

    영업/CS

    근무형태

    대면근무

    근무요일

    월, 화, 수, 목, 금

    근무시간

    급여

    면접 후 결정

    근무지

    서울 강남구 역삼로25길 23